Refund and Returns Policy – Retailer Shield

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Service Provider Structure.
Retailer Shield is a service offered by CBS Holdings, LLC dba Catalyst Business Innovations (“Catalyst”). Customer support and technical assistance may be provided by Tek Partners Solutions Corporation, and cybersecurity software and related tools are provided by thirdparty technology partners, including GenixCyber. Catalyst is not responsible for the acts or omissions of thirdparty service or software providers.

No Warranty / No Guarantee of Security.
Retailer Shield is provided “AS IS” and “AS AVAILABLE.” Catalyst disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, noninfringement, or uninterrupted or errorfree operation. No cybersecurity service can guarantee complete protection against all threats, breaches, data loss, or unauthorized access.

Limitation of Liability.
To the maximum extent permitted by law, Catalyst’s total liability arising out of or related to Retailer Shield will not exceed the fees paid by you for the service during the three (3) months immediately preceding the event giving rise to the claim. In no event will Catalyst, Tek Partners, GenixCyber, or their respective officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, business interruption, or loss of use, even if advised of the possibility of such damages.

Billing & Cancellation.
By subscribing, you authorize recurring monthly charges of $840.00 plus applicable taxes to your selected payment method. You may cancel at any time through your account settings. Cancellations made within 7 days of initial purchase are eligible for a full refund. To avoid future charges, cancellation must occur at least 2 days before the next billing cycle.

Binding Agreement.
Your subscription is governed by the Retailer Shield Terms of Service, which are incorporated by reference and constitute a legally binding agreement between you and Catalyst.